Refund Policy

Refund and Return Policy

Thank you for shopping at The Poster Valley! We are committed to providing you with high-quality products and excellent customer service. Please read our Refund and Return Policy carefully before making any purchase.

Returns

We understand that sometimes you may change your mind about a product, but unfortunately, we do not accept returns for the following reasons:

  1. Change of mind or personal preferences.
  2. Accidental orders.
  3. Incompatibility issues.
  4. Customized or personalized items.

Refunds

We offer refunds for customers who receive products that are mismatched or damaged, subject to the following conditions:

  1. To be eligible for a refund, customers must submit a verifiable unboxing video within 24 hours of receiving the product.
  2. The unboxing video must clearly show the product's condition, highlighting any damage or discrepancies.
  3. Customers should send the unboxing video to support@thepostervalley.com for our team to review.

Refund Process

  1. Upon receiving the unboxing video, our support team will review the footage to verify the reported issues.
  2. If the claim is approved, we will initiate the refund process.
  3. Refunds will be issued to the original payment method used during the purchase.
  4. Please allow 5 business days for the refund to reflect in your account.

Replacements

In the case of damaged or mismatched products, we also offer the option for replacements. The process for requesting a replacement is the same as outlined for refunds.

Conditions for Refund/Replacement

  1. The unboxing video is a mandatory requirement for all refund or replacement claims.
  2. Claims must be submitted within 24 hours of the product's delivery.
  3. Claims submitted without the required unboxing video will not be considered.

Contact Information

If you have any questions or need assistance with the refund or return process, please contact our support team at support@thepostervalley.com.

Please note that this Refund and Return Policy is subject to change without notice. It is the responsibility of the customer to review the policy before making a purchase. Thank you for choosing The Poster Valley!